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Mystery Shopping
A few bad apples Too good to be true A mystery shopper continually giving the same business/employee an excellent evaluation in contrast to the other mystery shoppers that visit the store giving a consistent poor evaluation. This can sometimes be put down to just pure laziness. It is a lot easier to just say all is OK so fewer comments are needed to be recorded. In more serious cases it could indicate collusion between the mystery shopper and a friend who works in that particular outlet. It might just be that the shopper is doing a favour for the friend, but they could be helping them reach their bonus level derived from the Mystery Shopping programme. The results may even determine an employee's raise. Again, inconsistencies and unusual trends in questionnaire answers can be spotted by agency computer database queries and ad hoc investigations. Share
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