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Please visit the Home Page to discover the secrets and lies about Mystery Shopping.

Mystery Shopping
A few bad apples Discovering the darker side of Mystery Shopping. Find out what some shoppers get up to and how the agencies catch them. Skipping questions Some shoppers might feel awkward about approaching a member of staff to ask them multiple questions. They might sometimes only ask just one of the requisite two or three questions and make up the answers to the others. The mystery shopper would then record the 'results' positively in the assumption that the employee is unlikely to complain if these unasked questions were recorded as correctly answered. That assumption is not always correct. When the employee is congratulated on specifics, he may not recognise that question and, out of curiosity, challenge the evaluation. Share
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