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The ed-u.com Mystery Shopping Club has recently been featured in the following media:

Mail On Sunday: Mystery Shopping Article   She Magazine: Mystery Shopping Article   Independent on Sunday: Mystery Shopping Article   Sunday Express: Mystery Shopping Article   BBC: Mystery Shopping Interview for the World Service


New and Experienced UK Mystery Shoppers Always Needed...

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Please visit the Home Page to discover the secrets and lies about Mystery Shopping.

Mystery Shopping
Question: - What type of questions will I have to answer when Mystery Shopping? Answer: - There will be a huge variety of questions depending on the client and circumstances. Here are just a few common ones to give you an idea: " The name of the store either side of the store visited (to prove that you visited the correct branch as some companies have different branches very near each other). " Were you greeted within 60 seconds? " Was your food hot? " Was your food as expected/did it match what was on the menu? " Number of employees on duty? " How long before you're greeted? " Was the greeting friendly? " Did the employee invite you to return in the future? " Was the service speedy? " Was the employee smart and well groomed? " Could you find your way around the premises just using the signs? " Did labels match items? " Did tannoy announcements include any promotions? " Were tannoy announcements professional? " Was all signage clear? " Was music being played at a suitable volume? " Was the entrance to the building obstacle free, tidy and clean? " Was the entrance well lit? " Was the outside of the building clean and well maintained? " Was the store temperature comfortable? " Were the windows and doors clean? " Was the window display eye-catching? " Was the window display tidy? " Were all bulbs lit? " Were all products clearly priced? " Were any posters out of date? " Were posters in good condition? " Were the displays fully stocked? " Were the floors clean? " Were the floors obstacle free? " Were the floors tidy? " Were the toilets clean? " Were the toilets stocked with soap and tissue? " Were the in-store displays eye-catching? " Were the opening times displayed? " Were the shelves clean? " Were the shelves fully stocked? " Were the shelves tidy? " Were the signs over the doors clean? " Were the stock displays neat? " Were the stock displays tidy? " Were the till displays eye-catching? " Did the cashier count back your change? " Did the cashier say thank you? The companies are looking for objective answers only, i.e. not recommendations as to how to fix a problem or your personal opinion, just the facts. Share
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